Copyright 1998
نویسنده
چکیده
Computerized performance monitoring systems (CPMS) are pervasive, and there is speculation, as well as survey and case study evidence in the literature, that they might cause ill effects on performance, and might increase worker stress. This laboratory study investigated possible impacts of CPMS on physiological and perceived stress, as well as on the performance of the subjects. The study involved 35 [?] secretaries. [need to modify this according to new results: Results indicated that the physiological measures did not seem to differ when comparing the computer-monitored group with the control group. An exploratory human-monitored group also did not seem to produce any striking previous survey findings, and lower state anxiety was found where CPMS might be thought of as appropriate than when they might be considered to be inappropriate. Work quality appeared to suffer as a result of using a computerized monitor, and the speed of completion increased sharply. Efficiency appeared to increase because the amount of time spent decreased much more quickly than did overall quality.] On the other hand, if the highest quality is necessary, then a monitor might not be desirable. Future research should focus on replication with a larger pool of subjects, using other tasks, employing other physiological measures, and considering a longer-term time frame.
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